The new version of the IT Infrastructure Library has many new subjects closely related to business operations and is much more foucused on doing business than dealing with IT.

ITIL Service Lifecycle Modules are:

1. Service Strategy (SS)
2. Service Design (SD)
3. Service Transition (ST)
4. Service Operation (SO)
5. Continual Service Improvement (CSI)

ITIL Service Capability Modules are:

1. Planning, Protection and Optimization (PP & A)
2. Service Offerings and Agreements (SO & A)
3. Release, Control and Validation (RC & V)
4. Operational Support and Analysis (OS & A)

As the subject is very wide we will focus only on the lifecycle modules. As well as describing modules we will help you to prepare to ITIL Exam and Certification by presenting several questions and asnwers describing the right choices.

ITIL V3 Foundation (3-Days)

3-day classroom course where delegates will gain knowledge of ITIL v3 terminology, structure, basic concepts and the core principles of ITIL v3 practices for Service Management ready for the exam on the last day.